Eligibility
Products may be eligible for return or exchange if:
- The wrong item was delivered
- The product arrived damaged
- The product has a manufacturing defect
Return Request Time
Customers must contact us within 3 days of receiving the order.
Conditions
- Product must be unused and in original packaging.
- Proof of purchase is required.
- Customers must provide a proper product opening video as proof for damaged, missing, or incorrect items.
- The opening video must clearly show the sealed package being opened without cuts or edits.
Non-Returnable Items
Some products may not qualify for return due to hygiene, clearance sale, or promotional conditions.
Refund Process
Approved refunds may take several business days depending on the payment method.